Requests for Information Technology Services must be submitted by your Agency appointed IT Coordinator. If you do not know who your IT Coordinator is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago).
IT Service Requests
Effective December 12, 2017, all agency appointed IT Coordinators should use Remedy On Demand (ROD) "My IT' to submit all IT service requests. ROD "My IT" replaces the IT Service Modification Addendum, Enterprise Service Request, Mainframe Security and the Network Printer service forms.
Login into My IT:
How do I know if I am a "Managed" or "Illinois.gov" user?
Click here to view a listing Managed and Illinois.gov agencies, boards and commissions.
