Wireless Services (inc. WLAN)

​Wireless Services will centrally manage the acquisition, installation, operation and maintenance of wireless access points for managed agencies. DoIT has standardized on Cisco for wireless LAN offering. Wireless Local Area Network (WLAN) services are useful to users who need the flexibility to roam, whether in the office or in the field, and still be able to connect to their respective LANs.

Standard

• A hardware device that acts as a communication hub for users of a wireless device to connect to a wired LAN
• ​A Service Set Identifier (SSID) providing access to the internal network of the State of Illinois. It is intended solely for use by State of Illinois owned devices. All Microsoft Windows devices must be joined to the Illinois.gov or a cross-forest trusted domain. All non-Microsoft Windows devices must have installed the Mobile Iron MDM client.  Wireless devices are granted access to filtered Internet and the agency intranet to which that device is assigned. This is a wireless network with machine authentication which allows users to connect based on AD credentials and maps them to their appropriate agency subnet.  Users can run login scripts so they may have access to drive mappings, applications, etc.
• ​This SSID provides the Guest network and filtered Internet access.  Access to State of Illinois Guest wireless networks is intended for the use of visitors to State of Illinois facilities when it is convenient or useful for the State to provide such access. It is the responsibility of the visitor to ensure that personal devices run up-to-date anti-virus software and install security patches as issued by the operating-system vendor.  All visitors must log in with State of Illinois-provided credentials by the agency's administrator. DoIT Technical Support is not available for non-State of Illinois-issued devices that are used to access the guest network

Industry Networking

• Networks designed on the 802.11 wireless specifications issued by the Institute of Electrical and Electronic Engineers (IEEE)
• 802.11 specifications that path-sharing compatible with the Carrier Sense Multiple Access with Collision Avoidance (CSMA/CA) Ethernet protocol
• 802.11 specifications providing the flexibility to simultaneously use standard equipment from a variety of vendors pursuant to the Wireless Ethernet Compatibility Alliance (WECA)
• Implementation of Direct Sequence Spread Spectrum (DSSS) wireless LAN technology that works in resisting interference while supporting a higher degree of reliability
• Highly-efficient wireless performance leading to enhanced load balancing by means of clients being able to re-associate among a variety of access points in an environment of distinct frequency channels that do not overlap

Wireless Administration: There will be a monthly fee to administer wireless access. Fee includes the maintenance cost of the access point, the back end infrastructure (ex: wireless controllers) and infrastructure used to support the wireless LAN.

• Service provisioning and implementation
• Incident resolution
• Routine maintenance
• Coordinate customer notification of planned maintenance and outages
• Engineer appropriate network bandwidth by working with agency business requirements
• Provide network service in an efficient and economical manner - to include using bandwidth monitoring statistics to justify enhancements
• Maintain the integrity and security of the State of Illinois networks by shutting down ports that have been compromised or otherwise violate network security policies
• Conduct periodic device count audits in accordance with the network device definition and published guidelines
• Document the firewall configurations so agencies that need access to applications have access - i.e., enabling State interoperability
• Maintenance of the access point
• Maintenance of back-end infrastructure such as wireless controllers
• Maintenance of infrastructure to support the wireless LAN

• Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements
• Customer is responsible for ordering and purchasing any additional LAN cabling that might be required
• Appoint at least one administrator who will have access to the wireless management system for administrative functions such as creating and assigning guest access login credentials and reporting
• Ensure that Wireless LAN Services are not used for personal or other matters that do not pertain to official business needs.
• Report significant changes in business operations that may influence Wireless LAN Services
• Report changes in service performance in a timely manner to allow for accurate and speedy diagnostics 
• In order to expedite requests, please be prepared to provide detailed information on what resources are required to be accessed as well as technical contacts that network services staff can work with in establishing and supporting the service

​Service Fulfillment/Provisioning
Staff will respond to service requests during the published business hours. DoIT targets to provision this service within 2 weeks based on hardware availability.

Incident Response and Resolution
All incidents reported to DoIT will be captured in the DoIT service management ticketing system and addressed according to the Incident Management Guidelines.

To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). 

Service Availability
This service will be available 24/7 excluding planned outages, maintenance windows and unavoidable events.