Wide Area Network (WAN)

​Wide Area Network (WAN) services provides managed Wide Area Data Communication by utilizing the Illinois Century Network (ICN).  WAN Services are available for all State of Illinois agencies, boards, commissions, K-12, higher education, libraries, museums, healthcare facilities and municipalities.

AT&T ASE is a Metro-Ethernet service offering that replaces AT&T Opte-Man services and is now the standard for agency last mile connectivity to the ICN. Customers utilizing this service receive the benefit of data WAN connectivity to the ICN, a managed router service for customer equipment connected to the ICN and access to the Internet. Data WAN connectivity to the ICN for Agencies is provided via an Enterprise MPLS Virtual Network Environment.  Access circuits installed at the customer premise provide connectivity to an ICN POP (Point of Presence) and are terminated at both locations with Cisco routers or switches that are managed by the Enterprise Network Support and Field Operations Group. Customers also benefit from the variety of connection methods that are available that allow for effective and efficient data communications. These connection methods provide customers with Internet access as well as site-to-site communications.

​Standard

• Connectivity that enables intra-agency and inter-agency data communications as well as the use of enterprise network resources
• High Speed Internet via multiple Internet providers
• Aggressive peering agreements at multiple peering exchanges (Equinix, Starlight, etc.)
• MPLS Agency Specific Virtual Private Forwarding Network environment
• High Speed Broadband ranging from <100Mb to Multi-Gigabit Metro Ethernet Service
• Load balancing for maximum circuit performance
• Primary and/or secondary Domain Name Server (DNS) hosting for additional domains at no extra cost to customer's organization
• IP Multicast Service Quality of Service (QoS)
• Centralized Content Filtering Service based on Agency needs
• Managed Cisco Router

Optional

• Last Mile fiber connections based on availability
• Fiber builds for last mile connections to reduce or remove last mile circuit costs
• Low-cost Internet Protocol (IP) video (H.323) service including Integrated Services Digital Network (ISDN) gateways and multi-point conferencing service (please see Video Conferencing service page for details)
• IP Multicast service that allows ICN customers to receive IP multicast traffic in a size that fits within the customer's available bandwidth allocation both within and outside the ICN

Rates listed below are monthly recurring charges (MRC) that include:

• All AT&T charges for services are not to exceed monthly charges for AT&T ASE service at selected bandwidth levels. Pricing is based on a three year term commitment. If service is discontinued prior to the end of the three year term, termination penalties may apply.
• ICN Bandwidth rates listed are aggregate bandwidths for the connection to the ICN and will be dispersed across Internet, Intranet and real time services such as VoIP and Video.
• ICN Managed Router charges

Additional Installation Charges:

• The majority of AT&T ASE service one time installation charges are waived. In the event of a one time install charge, approvals will be obtained from the agency prior to ordering.
• Any inside wire that my be required to extend the service beyond the Telco demarcation point is an additional one time charge.  

​Service can be procured, modified or cancelled by selecting the "Order Services" button near the top of the right pane.

• ​Service provisioning and implementation
• Incident resolution
• Routine maintenance
• Secure Data Communications and traffic separation through Multi-Protocol Label Switching (MPLS)
• 99% network reliability, robust Internet and Intranet connectivity
• Connectivity consultation via Enterprise Network Services (ENS) that assist in the planning, installation, and upgrading needed for connection to the ICN
• IP addresses and NAT services as the time of initial connection as well as procuring additional addresses as needed in the future
• Use of various monitoring and analysis tools to assist directly connected sites in tracking bandwidth utilization, circuit status, performance and other information that may be valuable in troubleshooting or to develop technology plans

• ​Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements
• Designate a point of contact for coordinating outages and emergency maintenance
• Ensure that all WAN users are knowledgeable about respective WAN policies and procedures
• Ensure that WAN services are not used for personal use or matters that do not pertain to official business needs
• Report significant changes in business operations that may influence WAN communications

​Service Fulfillment/Provisioning
Staff will respond to service requests during the published business hours. DoIT targets to provision this service within 10 business days based on circuit availability and hardware acquisition.

Incident Response and Resolution
All incidents reported to DoIT will be captured in the DoIT service management ticketing system and addressed according to the Incident Management Guidelines

To report and incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago).

Service Availability
This service will be available 24/7 excluding planned outages, maintenance windows and unavoidable events.